Customers & loyalty
COREKnow every customer like they're your only one.
Every booking, purchase, note and message lands on one record. Consent is captured properly and tags do the segmenting for you.
- 1
- record per person
- GDPR
- consent captured at source
- Team-wide
- notes and preferences
Included in every plan
What you get from day one.
- Customer records with contact details, consent and tags
- Full appointment and purchase history
- Notes and preferences visible to the team
- Inbox for booking messages and enquiries
- Reviews requested after completed appointments
How it works
From the first step to the next.
- 01
Capture once
A booking or purchase creates the record; consent is recorded with it.
- 02
Build the picture
Notes, tags and history accumulate automatically.
- 03
Bring them back
Reminders and journeys keep regulars regular.
CRM · PopUsIn
Know the person behind the booking.
One record per customer: contact, consent, history and messages.
Included in Core and every software plan. Compare plans, then configure the setup that suits your business.
Compare plansIllustrative preview · example details
Premium addition · Coming soon
Customer Management Premium
Segments, journeys and deeper customer intelligence.
£19/month, on top of your plan
See all premium additions- Segments built from behaviour and spend
- Automated journeys — win-back, birthday, aftercare
- Loyalty points and rewards
- Customer intelligence dashboards
Questions
Straight answers.
Can I import my existing customers?
Yes — upload a spreadsheet and map the columns. Consent status is recorded for every imported row.
Do customers get an account?
Customers manage bookings, purchases and certificates in My PopUsIn, and a business can never see another business's customers.
More to grow